Terms of Use

Last updated: September 10, 2026

twinAI lets an owner create an AI career twin from a reviewed profile and share it with visitors, including recruiters, who can interact by text, voice, or video avatar. These Terms govern both owner accounts and visitor use.

An owner agrees to these Terms when a sign-up, publication, or order flow presents them and the owner affirmatively accepts them in a manner valid under applicable law. Visitors can currently reach a public twin without an acceptance prompt; rules that require affirmative visitor assent therefore apply only where valid assent has actually been obtained. If you do not agree, do not use the service. The Privacy Policy is a separate notice explaining data use; it is not consent to every processing activity.

1. Who you are agreeing with

The twinAI service is operated by Samir Tannoury, an individual sole trader based in Lebanon ("twinAI", "we", "us"). Contact: info@mytwinai.me.

This agreement covers access to the twinAI service. Paid plans and top-up packs are sold only in the twinAI mobile app, through the Apple App Store or Google Play. The store is the seller or merchant of record for that transaction: its receipt identifies it, and its buyer/store terms also apply to the sale and payment. The website shows plans and prices but does not sell them.

2. Accounts, age, and contract formation

• Owners sign in through Clerk using an email code, Google, or Apple. Keep your sign-in method secure and tell us promptly of unauthorized use.
• You must be at least 16 to use twinAI. If you are below the age of contractual capacity where you live, a parent or guardian must authorize your account. You must also have legal capacity or guardian authorization before making a paid purchase. twinAI does not currently provide a guardian-authorization workflow or a server-side age check for public twins, so do not use the service if you require such a process.
• You must provide accurate account and billing information and keep it current.
• Where an owner has validly accepted these Terms, the free service agreement begins when we make the account available. A paid order is accepted when the app store confirms it and the paid entitlement is made available, subject to any mandatory local rule.
• Before submitting an order, check the plan, price, tax/fees, renewal period, payment channel, and account details. Correct errors before confirming. We and, where different, the transaction seller will provide the applicable Terms, order details, and acceptance confirmation in a durable or saveable form where required; save the copy or receipt provided.

3. Your content, visitor content, and licences

• Owner content includes uploaded documents, extracted profile information, photos, edits, and other material supplied by an owner. It does not include a provider credential. Visitor content includes typed questions, spoken input, feedback, and other material supplied during an interaction. A generated answer is twinAI output, and a transcript can contain both visitor input and output.
• You keep the rights you have in your content. You grant twinAI a non-exclusive, worldwide, royalty-free licence to host, copy, extract, format, adapt, transmit, process, and display it only as needed to provide, secure, troubleshoot, and support the requested service and the limited reliability improvements described in the Privacy Policy. This includes generating profiles, answers, transcripts, and avatars and sublicensing those limited tasks to the service providers named there. twinAI will not use this licence to opt content into general-purpose model training; an owner's separately controlled provider account remains governed by that provider's terms and settings.
• This licence lasts only while needed for the interaction, account, and each disclosed retention purpose. It ends for a copy when that copy is deleted, subject to the provider, legal, security, backup, and support-corpus limitations in the Privacy Policy. Support-corpus entries are not currently de-identified or reliably traceable to their source; genuinely de-identified material may be retained separately.
• A provider credential is not licensed as content. You authorize twinAI only to store it in encrypted form and use or transmit it as needed to authenticate requests to the provider you selected. You remain responsible for that provider account.
• To the extent an intellectual-property permission is needed, a visitor who submits content permits twinAI to process it for the interaction, security controls, eligible recording and owner sharing, and diagnostics described in the Privacy Policy. This limited permission is not assent to the rest of these Terms and is not privacy consent where applicable law requires a separate valid choice.
• You may create a twin only for yourself and must have the right to upload and publish every item. Do not include confidential, specially protected, referee, or third-party personal information unless twinAI has first confirmed in writing that the feature is appropriate and the required lawful condition, permissions, and safeguards are in place.
• Nothing is intended to be public until the owner publishes. A published link can be forwarded, so published profile material and the resulting presentation should not be treated as confidential.
• AI output may be similar to output supplied to others, may contain errors, and may not qualify for copyright protection. We do not promise that output is unique or non-infringing; report a concern so it can be reviewed.
• Except for user content, twinAI and its licensors retain their rights in the software, branding, and service design. Subject to these Terms, applicable law, and third-party rights, twinAI grants you a limited, non-exclusive, non-transferable right to access and use the software for its intended purpose. To the extent twinAI has rights in generated output, an owner may use output generated for their twin and a visitor may use an answer for the informational purpose described in Section 4; neither permission authorizes scraping, resale, impersonation, or prohibited employment use.

4. AI-generated answers and intended use

A twin is an AI system, not the owner. It is intended as a candidate-controlled, informational self-presentation tool. It is designed to answer from the owner's reviewed profile and to say when information is missing, but it can still hallucinate, omit context, or phrase an answer incorrectly. An avatar is a synthetic presentation, not a live video call with the owner.

Answers are not legal, professional, reference-checking, or hiring advice. A recruiter or other visitor must verify material statements with the real person and use independent human judgment. Do not use twinAI to rank, screen, score, profile, infer protected traits, or make a solely or materially automated employment decision. Each user is responsible for complying with employment, discrimination, AI, privacy, and recording law that applies to their use.

5. Visitors, calls, and conversation records

• Visitors may interact without an account. They are told that the twin is AI.
• On eligible plans, typed questions and answers are stored and made available to the owner. The service can also derive an approximate location/network record from the visitor IP. Review the Privacy Policy before sending a question.
• In a voice or avatar call, microphone audio is processed live by providers. twinAI does not deliberately store the raw audio as its own recording, but it transcribes the spoken questions and answers. On recorded plans the text transcript is stored and shown to the owner. Call metadata and optional feedback are also retained.
• Selecting the voice or avatar control currently starts the call flow without a separate legal-consent screen. A browser/device microphone prompt is only technical permission and is not legal consent. You can stop future audio processing by ending the call. Where law requires a separate notice or consent before transcription or disclosure to the owner, twinAI must disable the feature in that situation until it can provide the notice and record valid consent. Do not include another person without informing them and obtaining any required permission.

6. Acceptable use

You may not use or help another person use twinAI to:

• break the law or violate privacy, publicity, intellectual-property, employment, consumer, anti-discrimination, or other rights;
• impersonate another person, misrepresent identity, or publish material you have no right to use;
• harass, threaten, discriminate, infer sensitive/protected traits, or facilitate an unlawful or high-impact decision;
• make the twin fabricate information, spread malware, probe or bypass security, misuse credentials/provider keys, or interfere with the service;
• scrape, crawl, automate, reverse engineer, copy, resell, or bulk-access the service except where applicable law expressly prevents that restriction; or
• avoid plan limits, bot checks, rate limits, suspension, or payment obligations.

Report illegal, infringing, impersonating, or harmful content by emailing info@mytwinai.me with the share link, the issue, supporting information, and a way to reply. Submit reports in good faith. We may restrict content while reviewing it and will give the affected owner a reason and review route where appropriate and legally required.

7. Plans, prices, renewal, and changes

• Offer and price. twinAI has a free tier, paid monthly plans, and one-off top-up packs, bought in the mobile app. The store's purchase screen must show the plan, included features/limits, billing period, total price, currency, and applicable tax or fees before confirmation.
• Automatic renewal. A subscription renews every month at the price and date shown and is charged automatically until cancelled. There is no minimum commitment beyond the current paid period.
• Cancellation. Cancel from the Plan screen where that control is available. An Apple/Google purchase must be cancelled in that store's subscription settings (manage an Apple subscription or Google Play subscription). Cancellation stops future renewal but leaves access until the paid period ends unless the seller or law provides otherwise.
• Account deletion is separate. Deleting the account stops a supported website renewal before deletion, but it does not cancel an Apple or Google subscription. Store billing continues until separately cancelled. Cancel the store subscription first if you do not want another charge; immediate account deletion can also remove access to time or top-ups that remain.
• Upgrades. An upgrade takes effect immediately, and what you pay depends on which store you bought the subscription from. The app states this before the store's payment sheet opens, and the store receipt is the record of the exact amount.
  • App Store. Apple charges the full price of the new plan now and refunds the unused part of the old plan to your payment method. A new billing month starts today.
  • Google Play. Google charges the full price of the new plan now. It does not refund money: the unused part of the old plan is converted into extra paid time on the new plan, so your next payment date moves later by that amount.
  Used counters and unused purchased top-ups carry into the resulting allowance period. If the subscription was pending cancellation, confirming the upgrade withdraws that cancellation and resumes automatic renewal at the new plan price.
• Downgrades. A direct downgrade is not currently offered. Cancel, use the current paid period, and choose the cheaper plan after it ends.
• Top-ups. A top-up is a one-off purchase for the current plan period. Unused units normally expire at the end of that period and do not roll into a later renewal, except that unused purchased top-ups are carried into an immediate upgrade period as described above.
• Price changes. A higher renewal price will apply only after the advance notice, confirmation, or consent required by the seller, store, contract, and applicable law, with a way to cancel before it takes effect. This does not prevent an immediate price change that you expressly choose by changing plans.
• Gold/BYOK. A Gold owner connects and pays their AI provider directly. The provider's terms, settings, usage charges, and content controls apply; twinAI stores the submitted key encrypted.

8. Seller and payment channel

• Website. The website shows plans and prices for comparison and does not sell subscriptions or top-ups. To buy, open the twinAI app on your phone; the plan then applies to your account everywhere, including the website.
• Mobile. Apple or Google is the store/payment channel, with RevenueCat administering entitlement information. Store terms and account controls govern the transaction in addition to these service Terms.
• If an order confirmation, mandatory store term, or merchant-of-record term conflicts with these Terms on the sale/payment issue it specifically governs, that transaction document controls that issue. These Terms continue to govern use of the twinAI service to the extent permitted by law.

9. Cancellation, withdrawal, and refunds

Cancellation stops a future renewal. A statutory withdrawal unwinds an eligible recent distance contract. They are not the same, and nothing here removes a mandatory refund, conformity, or withdrawal right.

• Lebanon. Lebanese law may permit reversal within ten days from conclusion of a service contract, subject to exceptions including where the consumer benefits from the service before the period ends and where the statutory online-software exception applies. Whether an exception applies to a particular web or app purchase depends on its legal classification and the required information and consent. Email us within ten days if you wish to invoke the right; we will apply the controlling rule rather than the ordinary no-refund position.
• EU/EEA and UK consumers. An eligible distance service normally carries a 14-day withdrawal period. If you expressly request performance during that period, a lawful proportionate charge can apply for service supplied before withdrawal. Starting without the required express request can affect that charge. Loss of the right after full performance requires the consent and acknowledgment required by local law; digital-content exceptions have separate requirements. Missing prescribed information can extend the withdrawal period as local law provides.
• How to withdraw. The current product has no dedicated online withdrawal function. Email info@mytwinai.me with the account email, seller/provider, plan/order, order date, and a clear statement that you withdraw. We will acknowledge the request and process an eligible refund within the legally required period and through the required payment method.
• Mobile refunds. Apple generally receives refund requests through its support process. Google purchases may be refunded through Google or through tools available to the developer. Contact the store and us; we will provide legally required assistance and use available store tools where appropriate. Upgrading a plan is not a refund request: on Google Play the unused part of the old plan becomes extra time on the new plan rather than money returned, as described in section 7.
• Ordinary cancellation. Outside a statutory remedy, seller policy, or service failure, cancelling a monthly plan ordinarily does not create a pro-rata refund because access continues to period end. We may grant a discretionary refund; this does not limit future statutory rights.

Example withdrawal notice: “I give notice that I withdraw from my contract for [plan/order], ordered on [date], for the account [email]. My name is [name]. Date: [date].” Send it to the email above; no special wording is required.

10. Suspension, account deletion, and termination

You may request deletion at any time, subject to the store-billing distinction in Section 7. For a supported website subscription, deletion completes only after renewal is stopped; if that step fails, the account remains available so you can retry or cancel first. Deletion removes data as described—and with the current limitations identified—in the Privacy Policy.

We may restrict content or suspend/close access for a material breach, unlawful use, security risk, non-payment, or a legal/provider requirement. Where reasonable, we will first give notice and time to fix the issue; urgent, repeated, serious, or unlawful conduct may be acted on immediately. We will explain the main reason and provide a way to request human review where appropriate and legally required.

Free accounts. The free tier is a trial, not a permanent plan. A free twin is private: publishing makes it visible to you, its owner, and its link does not open for anyone else, so the free tier is for trying the service rather than for sharing with recruiters. An account that has never been on a paid plan may be closed, and its content deleted, once the free period has passed—currently 30 days, counted from when the trial began. While such an account is free, the date that applies to it is shown in the account dashboard. Moving to a paid plan stops this and removes the account from that schedule.

If you have subscribed before. We do not close an account that has ever held a paid plan. If your subscription ends, your account and your twin stay, on the free tier, for as long as you want them—so that the twin you built is still there if you need it again later. Because the free allowance is a trial and you have already had the use of the service, such an account receives no free messages and no free voice time: the twin remains private and cannot answer until you subscribe again.

One trial per person. The trial is offered once, not once per registration. If you delete a free account and open another one with the same email address, the original trial period continues from where it was and any free voice time already used stays used; if you had previously subscribed, no trial is offered at all. Free usage is limited in any case: a free twin can answer only a small number of messages and a short amount of voice time in each period, and those amounts may change.

If we terminate a paid service for reasons not caused by you, we will stop—or coordinate with the transaction seller to stop—renewal and return the unused prepaid portion and unused purchased top-ups, unless that seller provides an equal or more protective remedy. A valid termination for your serious breach does not create a refund unless law requires one. Sections that by nature must survive—including payment, accrued rights, content responsibility, liability, disputes, and lawful retention—remain effective after termination.

11. Changes, maintenance, and discontinuation

We may maintain or change the service for security, law, abuse prevention, provider changes, compatibility, performance, or feature development that does not materially reduce core paid functionality. A change will not add a charge without the required consent. If a change has more than a minor adverse effect on a paid consumer service, it will apply only after any clear durable advance notice, fresh acceptance, and right to cancel or terminate without charge required by contract or law.

If twinAI or a paid plan is discontinued, we will stop future charges and provide the notice, access to content then downloadable through the service, and refund or other remedy required by the applicable seller terms and mandatory law. The current product has no structured profile export; an owner can only redownload the current uploaded source PDF while the account remains available.

12. Consumer guarantees, disclaimers, and liability

Consumers. Nothing in these Terms excludes statutory guarantees that a digital service will conform to contract or be supplied with the legally required care, or your rights to correction, price reduction, termination, refund, or damages. Any disclaimer or limit applies only to the extent local consumer law allows.

Business users. If you use twinAI mainly for a trade, business, craft, or profession, the service is provided on an “as available” basis. To the extent law allows, we exclude implied business warranties and indirect or consequential loss, and our aggregate liability arising from the service is limited to the amount you paid for it in the 12 months before the event giving rise to the claim.

Nothing limits liability to the extent it cannot legally be limited, including for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other category local law makes non-excludable. Any proposed limit concerning confidentiality, data protection, or intellectual property applies only where law and an enforceable express term permit it. The service's AI warning does not excuse twinAI from responsibility for its own design, operation, security, or legal duties.

13. Responsibility for claims

A consumer has no contractual indemnity under this section. If you are a business user, you will cover reasonable third-party claim costs finally awarded or included in a settlement you approve, but only to the extent caused by your knowing or material breach of the content/acceptable-use rules. We must give prompt notice, allow reasonable control of the defence, cooperate, mitigate loss, and not settle in a way that admits your fault or imposes a non-monetary duty without consent. This does not apply to our fault or another person's share of responsibility.

14. Governing law and disputes

These Terms are governed by Lebanese law. Subject to mandatory consumer forums, Beirut courts have non-exclusive jurisdiction. This choice does not remove a consumer's mandatory protections or right to bring a claim in another court or use an authority, mediation, committee, or ADR process that local law makes available.

Before a formal claim, please email us so we can try to resolve the issue. This does not suspend a legal limitation or complaint deadline unless the applicable law says so.

15. General

The plan/order description, applicable store purchase confirmation, these Terms, and any mandatory merchant/store terms form the relevant agreements, with the order of precedence described in Section 8. The Privacy Policy is a notice rather than a contractual promise unless mandatory law provides otherwise.

If a clause is invalid or unenforceable, it will be limited or removed only as much as necessary and the rest remains effective. Delay in enforcement is not a waiver. You may not transfer an account. We may transfer the service agreement as part of a genuine sale or reorganization if this does not reduce mandatory rights; we will notify affected users and provide any required cancellation right.

We are not responsible for delay caused by events beyond reasonable control, but this does not exclude any refund, data-protection, security, or other duty to the extent applicable law says it cannot be excluded. App-store terms and the applicable mobile-app licence also apply to an installed app. For an app distributed by Apple, Apple's standard end-user licence applies if the store listing does not present a valid custom licence.

16. Changes to these Terms and language

We may update these Terms for the objective reasons described in Section 11. We will give the advance durable notice required by contract and applicable law before a materially adverse change to rights or price applies, unless the law permits an urgent legal/security change to take effect sooner. An in-app message is additional notice and is not a substitute for a durable form where one is required. We will seek fresh acceptance where law or the nature of the change requires it. A user who rejects a material change may cancel before it takes effect and receive any remedy required for unused paid service.

These Terms are currently available only in English, even though parts of the product interface support other languages. A translated interface does not translate these Terms. The English version controls only to the extent applicable law permits.

17. Contact

Questions, withdrawal requests, disputes, or content reports: use the Help tab or email info@mytwinai.me. Include only the information reasonably needed to find the account, order, or content.

See also the Privacy Policy.